COVID-19 Policy

We, here at Casa Alta have are always working hard to implement current Spanish guidelines based on the most recent BOE, and the information provided by La Junta de Andalucía.

Below are just some of the precautions we are taking to keep us all safe during the Covid-19 pandemic:

What we do

  • Casa Alta’s Covid-19 Plan of Action will be provided to clients on booking and must be agreed to by all guests prior to arrival

  • Local tourist information QR codes are sent prior to arrival to facilitate a safe and enjoyable visit

  • Hand sanitiser is available around the house.

  • Masks must be worn by both the guests and the Casa Alta staff during check-in and departure

  • Casa Alta is cleaned and sanitised once empty, between bookings

  • All floors are steamed cleaned between bookings

  • Areas of frequent use will be disinfected between bookings, e.g. keys, door handles, banister etc.

  • Soft furnishings and extra decoration have been removed from bedrooms, therefore, during the pandemic the rooms may differ from the photos 

  • Bath and pool towels provided by Casa Alta will be supplied in individual plastic bags

  • A disinfectant spray will be provided for client use during their stay

  • While carrying out  pool cleaning duties, I will use hand sanitiser, wear a mask, and socially distance being as discreet as possible

What guests do

  • Guests must read and agree to Casa Alta’s Covid-19 Plan of Action’ prior to arrival

  • Identification to be provided by the client for all guests on the booking, 14 and over via WhatsApp or email prior to arrival to facilitate a contactless Check-in

  • Only guests listed on the booking are allowed access to Casa Alta

  • Masks must be worn by both the guests and the Casa Alta staff during check-in and departure

  • Hand gel provided must be used on entry

  • At the end of the stay used towels must be placed in a plastic bag by the client

  • All bathroom waste and household rubbish must be disposed of by the client prior to departure, in the bins located on Calle Baena

  • Clients must ventilate all rooms periodically during their stay

    Last updated: 09-06-2020